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Terms and Conditions

USE OF WEBSITE

  1. These Terms and Conditions (T&C) govern the use of our website. By using our website, you agree to be bound by these T&C as well as any and all amendments and supplements thereto. We reserve the right to amend these T&C, as well as any guideline, instruction, or other information found in our website, at any time and without prior notice to you or any party.
  2. In this document, "we", 'its", and "our" refer to Eastworld Sales Philippines. Meanwhile, "you" and "your" refer to the customer or user of our website.
  3. We do not guarantee that our website will be available at all times or at any particular time. We may also restrict access to some or all parts of our website without prior notice. We will not be liable for any damage, cost, or expense arising from such unavailability or restriction.
  4. All intellectual property rights in our website are owned by, or licensed to, us and/or our affiliates. No part of our website or our products may be used or reproduced for commercial purposes without our prior written consent.
  5. You shall not use our website to commit or encourage the commission of any act that is illegal under Philippine law. You shall also not upload, distribute, or post on our website any malicious software (such as viruses, worms, Trojan horses, and spyware) or any harmful, objectionable, offensive, or obscene content or material. Furthermore, you shall not use our website to promote or advertise any product or service without our prior written consent. We reserve the right to remove or seek the removal of any information, material, or content that violates this provision.
  6. Some linked sites may be made available in our website for your convenience. We do not warrant, whether expressly or impliedly, that the linked site is secure or free from any malicious software or that the material or any information available therein is accurate, truthful, or legal.
  7. You are required to register for an account in order to place an order in our website. You warrant that all information that you will provide us are true, accurate, updated, and complete.
  8. Minors, by themselves, are not allowed to place an order for any product found in our website. If you are below 18 years old, you warrant that your parent or guardian had understood and agreed to these T&C and had assisted you in placing the order.
  9. You are responsible for keeping your account name, password, and all other information secure and confidential. Unless we receive a notice from you that an unauthorized third party had obtained access to your account or password without your consent, we shall assume that all transactions made using your account are made by you or with your consent. We shall not be liable for any loss, damage, cost, or expense caused or arising from the unauthorized use or disclosure of the abovementioned account name, password, and all other information.
  10. You hereby grant us the right to use and process all information that you made available to us for the purpose of marketing our products and services. You also grant us the right to send you advertising, marketing, and promotional materials through electronic mails (emails), short message service (sms), or other means of communications.

REGISTRATION

  1. We reserve the right to cancel without prior notice your registration and/or bar you from using our website if we find that: (l) any information that you provided to us is false or misleading; (2) you violated any of the provisions of these T&C; or (3) your continued use or access to our website is detrimental to our and our other clients' best interests.

ORDERS AND PAYMENTS

  1. Before placing any order in our website, you agree to verify that your personal information, especially your billing, shipping, and contact information, as stated in our website, are correct and updated. We shall not be liable for any delay, loss, damage, cost, or expense resulting from the inaccuracy or error in any of the abovementioned information.
  2. We exert all reasonable efforts to describe all products available on our website accurately and completely. However, we do not make any warranty as to the accuracy and completeness of our description and we shall not in any way be held liable for any discrepancy between the actual product and the product as described in our website.
  3. Some products in our website are available in limited quantities and we may not be able to give an updated information on the products' available quantity at all times. In case you place an order for a product that is already out of stock, we will notify you as soon as possible and cancel your order.
  4. We may limit the availability of some or all of the products in our website to certain persons, geographic regions, or jurisdictions. We may also discontinue offering, or change the description and/or price of, any product in our website any time without prior notice to you or any party.
  5. You may pay for your order by depositing or transferring the full payment amount in any of the bank accounts provided in our website. Thereafter, please send to any of the following a scanned copy of your deposit slip or proof of payment:

    Email address: shoponline@eastworldsales.com

    Viber number: 09973483630

  6. We will begin processing your order only upon our receipt of your deposit slip or proof of payment. Prior to that time, some or all of the products that you ordered may run out of stock or become unavailable; therefore, we do not guarantee that we will be able to deliver all or any of the products that you ordered. We will promptly advise you if the abovementioned instance occurs.

DELIVERY AND SHIPMENT

  1. Your order will be delivered through a courier of our choice. Although we will exert all reasonable efforts to ensure that your order is delivered within the timeframe that we provided in our website, we cannot guarantee the same because of circumstances that may be unexpected or beyond our control. We will inform you accordingly if the delivery of your order will be delayed for any reason. Provided that there is no gross negligence or fraud on our part, we will not be held liable for any loss, damage, cost, or expense caused by or arising from such delay.

CANCELLATIONS, REFUNDS, RETURNS, AND EXCHANGES

  1. You may request for the cancellation of your order any time prior to its shipment by contacting our Customer Service and providing your Order Confirmation Number. We will send to you a confirmation of the cancellation of your order as soon as your order is cancelled. If your order has already been released for shipment, you may return the products that you ordered subject to the provisions in these T&C on refunds, returns, and exchanges.
  2. If you change your mind about the products that you have purchased from us, we will refund the purchase price of the products or exchange them for other products, subject to the following conditions:

    • The products, along with the original receipt or other proof of purchase, must be returned to us within 7 days from the date of delivery.
    • You must provide your name, address, and bank account details (in case of refund)
    • The products to be returned or exchanged must not be cosmetics or products for clearance.
    • The products must be unused and their original tags/labels must still be attached to them.
    • We will promptly notify you if your request for refund or exchange is approved or denied and in the event of the latter, the reason for your request's denial.


  3. If you choose to request for a refund, we will refund the products' purchase price by depositing the said amount to the bank account that you provided, subject to the abovementioned conditions. You are responsible for any costs, including currency conversion costs, which you may have incurred in returning the products to us.
  4. If the product that you are returning is faulty, defective, wrongly described, or different from the sample shown in our website, we will replace the products that you ordered with products of equal purchase price or refund the products' purchase price and delivery charges, provided that the conditions in Section 20 are complied with.
  5. For any concerns (including order cancellations, refunds, returns, and exchanges), you may contact our Customer Service from 8:00 A.M. to 5:00 P.M., Monday to Friday, excluding non-working holidays, through any the following:

             Tel: (02) 361 - 2279 local 108

             Email: shoponline@eastworldsales.com

To enable us to assist you, please provide the following information:

  • Your name
  • Date when your order was placed, if applicable
  • Your Sales order reference number, if available
  • Your tracking number, if available
  • Brief description of your concern

If you wish to return or exchange the products that you ordered, you may complete the online returns and exchange form on the back of your packing slip.

LIMITATION OF LIABILITY

  1. All products, information, and materials available in our website are provided on "as-is" basis. To the full extent permitted by law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for any loss, damage, cost, or expense caused by your, or a third party's, reliance on any product, information, or material available in our website.
  2. In the event that we are held liable by a competent court or government agency, our liability shall be limited to the amount that you paid for your order, as stated in the receipt that we provided.

FORCE MAJEURE

  1. We shall not be liable for any loss, damage, cost, or expense arising from any failure or delay in the performance of any of our obligations under these T&C or under any of the policies and instructions stated in our website, to the extent that such failure or delay is caused by force majeure such as earthquake, fire, mechanical breakdown, strike, typhoon, flood, war, and other similar events.

INDEMNITY

  1. You undertake to indemnify and protect us and our employees, directors, stockholders, and affiliates against any loss, damage, cost, and expense, including reasonable attorney's fees, arising from your violation of any provision of these T&C or of any of the policies and instructions found in our website.

NON-WAIVER OF RIGHTS

  1. No failure or delay on our part to enforce or to exercise any right or remedy under these T&C shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights provided under these T&C are cumulative and not exclusive of any right or remedy provided under the law.

SEVERABILITY

  1. If any provision of these T&C is, for any reason, declared invalid, illegal or unenforceable in any respect by a court of competent jurisdiction, such provision shall, insofar as it is severable from the remaining terms, be deemed omitted from these T&C and shall in no way affect the validity, legality, or enforceability of the remaining provisions.

GOVERNING LAW

  1. These T&C shall be governed by Philippine laws. Any action arising hereunder shall be brought before the proper courts of Malabon City, Philippines, to the exclusion of all other venues.